Frequently Asked Questions (FAQ), designed to provide you with quick and informative answers to common inquiries about our piano products and services. If you don't find the information you're looking for, feel free to reach out to our dedicated customer support team, who are standing by to assist you.
Our mission is capture the zeitgeist, enjoy the quality lifestyle.
Our vision is to be the TOP 1 Chinese digital musical instrument brand and enter International top list.
Pearl River Piano has acoustic piano manufacturing experiences for more that 60 years history.
Guangzhou Pearl River Amason Digital Musical Instrument Co.,Ltd., a subsidiary company of Pearl River Piano Group, founded in 2008, and focused on developing and manufacturing digital musical instrument which is one of the three pillar business industries of Pearl River Piano Group.
Our headquarters are located in Guangzhou City, China, with manufacturing facilities strategically positioned for efficient global distribution.
We pride ourselves on our commitment to quality craftsmanship, cutting-edge technology, and exceptional customer service.
Yes, we are dedicated to sustainability and continuously strive to minimize our environmental footprint through responsible manufacturing practices.
We offer a diverse range of products, including digital portable piano, digital upright piano, digital grand piano, electronic drum set, piano silent system, audio equipment, interactive whiteboard, advertising machines, Smart TV, Touch Screen,etc.
Yes, we have models designed specifically for beginners, featuring user-friendly interfaces and educational features.
We provide 2 years warranty service, if there is any quality problem, we can provide accessories for free
Yes, our electronic pianos are equipped with connectivity options such as MIDI, USB, and Bluetooth for seamless integration with external devices.
Yes, we regularly release software updates to enhance performance and add new features to our electronic pianos.
Yes, we offer customization options for finishes, allowing you to choose from a variety of colors and textures.
Yes, we offer customization services to accommodate specific feature requests, subject to feasibility and additional charges.
Lead times for custom orders vary depending on the complexity of the customization and current production schedules. Please contact our sales team for more information.
Yes, we offer international shipping to most countries worldwide.
Shipping times vary depending on the destination and shipping method selected. Please refer to our shipping information page for estimated delivery times.
Yes, tracking information will be provided once your order has been shipped, allowing you to monitor its progress.
We offer a variety of secure and convenient payment options tailored for our Malaysian customers: Credit/Debit Cards: We accept all major Visa and Mastercard payments. Online Banking (FPX): You can pay directly via your preferred local bank account (e.g., Maybank2u, CIMB Clicks, Public Bank, etc.) through the FPX gateway. E-Wallets: For a faster checkout experience, we also support popular local e-wallets including Touch 'n Go (TNG) and GrabPay. Secure Processing: All transactions are encrypted and processed through industry-leading secure payment gateways to ensure your financial data is fully protected. The available payment options will be displayed clearly at the final stage of your checkout.
Yes, payment is typically required upfront for custom orders to initiate the production process.
We offer comprehensive after-sales support, including technical assistance, troubleshooting, and warranty services.
You can contact our after-sales support team via email, phone, or through our website's customer support portal.
Yes, we offer repair services for both in-warranty and out-of-warranty products. Please contact our support team for assistance.
Have a question or inquiry about our digital pianos products? Leave us a message here and our team will get back to you promptly. Whether you’re interested in custom orders, technical specifications, or partnership opportunities, we’re here to assist you.
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